Overview

At GlassMaster NI, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Our returns policy lasts 30 days from the date you receive your order. If more than 30 days have passed, unfortunately we cannot offer a refund or exchange.

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Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase (order confirmation or receipt).

Please do not return products directly to the manufacturer.

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Non-Returnable Items

For safety and quality reasons, the following items cannot be returned unless they are faulty or supplied in error:

• Opened or used adhesives, primers, sealants or chemical products.
• Special order or custom-made items.
• Products damaged through misuse, incorrect installation or improper handling.
• Clearance or discontinued items (unless faulty).

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Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged item
• An incorrect product
• A product with a manufacturing defect

please contact us within 48 hours of delivery. Where possible, include photographs of the product and packaging so we can resolve the issue as quickly as possible.

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Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 working days, depending on your payment provider.

Original delivery charges are non-refundable unless the return is due to our error or a faulty product.

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Exchanges

We only replace items that are:

• Faulty
• Damaged during delivery
• Incorrectly supplied

If you require an exchange, please contact our customer service team before returning your item.

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Return Shipping

Unless the return is due to our error or a faulty product, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, particularly when returning high-value products such as vehicle glass, as we cannot accept responsibility for items lost or damaged during transit.

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Packaging Vehicle Glass

Vehicle glass is fragile and must be packaged securely before being returned.

Returns that arrive damaged due to inadequate packaging may not be eligible for a refund.

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Late or Missing Refunds

If you haven’t received your refund after confirmation that it has been processed:

1. Check your bank account.
2. Contact your card provider.
3. Contact your bank, as processing times may vary.

If you still require assistance, please contact us.

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Contact Us

If you have any questions regarding returns or refunds, please get in touch.

GlassMaster NI

Email: glassmasterni@outlook.com

Telephone: 077 5403 6069